/Delivery, Returns & Exchange
Delivery, Returns & Exchange 2022-06-06T20:55:14+00:00

DELIVERY, RETURNS & EXCHANGE

DELIVERY

Delivery is subject to stock availability and credit card authorisation. Blueberry parcels may require a signature.


STANDARD DELIVERY

Price:
£5.50 or free for online purchase of over £50

Delivery:
Your local Royal mail timings

Exclusions:
Please be aware that delivery may take a little longer to these areas: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.


NEXT DAY DELIVERY

Price:
£8.50

Delivery:
Order by 1130 am for next day delivery.
*Please note that if you order on a Saturday or Sunday, you will receive your order the following Tuesday.

Exclusions:
Next Day delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times. Our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

Delivery:
Order by 6pm on a Friday for delivery between 8am and 6pm on Monday. Excluding Bank holidays and Royal mail delivery schedules.

Exclusions:
Our Saturday delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.


INTERNATIONAL DELIVERY

Price:
International delivery cost £16.00.

Delivery:
Delivery can take up to 10 working days from when your order is placed. For a list of delivery times by country. We also offer delivery to British Forces Post Office.

Exclusions:
We now deliver to 40 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


EXCHANGES & RETURNS

Please be aware we are a small family run business with limited resources for administration time. Your email is important to us and we will attend to your enquiry as soon as possible.

We want you to be delighted with every Blueberry product you have purchased. However, if you have any queries and need to make a return for exchange etc, then simply follow the easy steps below:

All return queries must be notified to us by an email to blueberry@workmail.com within 11 days of receiving your products.

In the email please mention place of purchase, a copy of your receipt and your query.

We will review your request and get back to you as soon as possible.

Sale items can only be exchanged (depending on the stock availability) or refunded in credit note. Most of our products sold at Exhibitions/Shows are Sale items.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. You have 11 days from the day of receipt to return any unused, unworn, unwashed, undamaged and with all original tags and labels attached item (this does not affect your statutory rights). Some items cannot be returned for health reasons such as underwear and earrings for pierced ears (this does not affect your statutory rights). Keep your certificate of postage safe, as you will need this as your proof of returns.

You’ll receive an email/phone call to notify you as soon as we have received, checked and processed your refund. Note: when trying on items of clothing, please ensure that you are not wearing perfume or deodorant, which may leave a scent or marks on the items. We will be unable to accept the return of any items where there is evidence that these instructions have not been followed. Please note returns postage cost is borne by the customer.


RETURN AN ITEM & EXCHANGE FOR ANOTHER

Please email blueberry@workmail.com to notify us.

Please note returns and exchange postage cost is borne by the customer and customers are required to pay standard postage cost for delivery of the exchanged product.

Sale items can only be exchanged (depending on the stock availability) or refunded in credit note. Most of our products sold at Exhibitions/Shows are Sale items.

RETURNING A GIFT

Please email blueberry@workmail.com to notify us.

Please note returns and exchange postage cost is borne by the customer and customers are required to pay standard postage cost for delivery of the exchanged product.

Sale items can only be exchanged (depending on the stock availability) or refunded in credit note. Most of our products sold at Exhibitions/Shows are Sale items.

NO RETURNS PAPERWORK

Items returned without original paperwork will be refunded/exchanged at the least known selling price in the form of Gift Vouchers.

OVERSEAS RETURNING

Please email blueberry@workmail.com to notify us. However, couriers and delivery companies differ for each country, so the choice of which you use to return your parcel to us is completely yours. We do ask that you obtain a certificate of postage.

Please note returns postage cost is borne by the customer.


RETURN ITEMS PURCHASED FROM A SHOW

All return queries must be notified to us by an email to blueberry@workmail.com within 11 days of purchasing your products.

In the email please mention place of purchase, a copy of your receipt and your query.

Discounted or Sale items will be refunded only in credit note or can be exchanged (based on stock availability). (Please note: we can only exchange items for current catalogue and available stock).

Please note returns postage cost is borne by the customer and customers are required to pay standard postage cost for delivery of the exchanged product.

Please email blueberry@workmail.com for details.

ITEMS PURCHASED FROM OUR STOCKISTS

If you have purchased items from one of our stockists (whether online or in store) and would like an exchange or refund, you need to check the returns/exchanges policy of the stockist you bought the item from and deal with the stockist directly.


BUY WITH COMPLETE CONFIDENCE AT WWW.BLUEBERRY.LONDON